Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more


  • Comment
The Highland Council's information systems board has chosen ICL as its strategic partner in a contract worth in exc...
The Highland Council's information systems board has chosen ICL as its strategic partner in a contract worth in excess of£30m, the largest IT deal of its kind in Scotland. The contract, to modernise all IT systems has been let under the private finance initiative and includes a best value benchmarking model for the services provided. It will run for ten years, beginning on 6 July 1998.

The Highland Council recognises that it needs to improve its IT systems but with a remote rural population and over 300 separate locations throughout the region, it does not have the resources to achieve this. The outsourcing contract with ICL solves this problem by providing the council with all the expertise and skills of a specialist IT services organisation. This brings advantages of greater skills and training opportunities both to The Highland Council and to the staff involved in the move.

ICL will take on 55 staff presently employed by the council's Information Systems Services, on their existing conditions of service.

Roger Metcalfe, director of information systems at the Highland Council, explained the benefits: 'We can bring in new systems more quickly than on our own and make savings on our own budget. The annual benchmarking, which is a feature of the contract, will ensure the charges and quality remain competitive.'

Highland Council's convenor Peter Peacock said: 'IT is critical to performance improvement. We are delighted that ICL will help us achieve our objectives. They have given a commitment to flexibility and delivering this service in a way that demonstrates best value.'

The ICL outsourcing team will be based in the council HQ in Inverness and report to the information systems board through a new best value team, being set up in the chief executive's office and headed up by Metcalfe. In conjunction with KPMG, a best value model has been agreed for the contract. Under the model, ICL is committed to provide The Highland Council with best value throughout the term of the partnership.

Philip Wilson, managing director of ICL's outsourcing unit, added: 'The Highland Council has to provide services to 208,000 people over an area of 10,000 square miles. This partnership, the first Scottish local government contract of its type under the private finance initiative, will generate the resources to allow The Highland Council to acquire new systems and put in place an infrastructure of technology services delivered throughout the Highlands. We look forward to providing value-for-money services and helping the council to exploit technology and improve its services to the people of the Highlands.'

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.