Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more


  • Comment
The housing services provided by Rother Homes are 'fair' and promising to improve, according to an independent repo...
The housing services provided by Rother Homes are 'fair' and promising to improve, according to an independent report released today by the Audit Commission.

On a scale of zero to three stars the Audit Commission inspection team gave the East Sussex-based housing association one star because the overall service is reasonable but there are inconsistencies in specific areas that need to be addressed.

Hugh Boatswain, Audit Commission senior manager, said: 'The overall service provided to residents is reasonable but Rother has to ensure consistent standards across all services including repairs and maintenance, value for money considerations and customer focus in service delivery. These are issues the housing association should address:

The inspectors found:

* services that are targeted and prioritised according to need

* good collection and management of arrears

* proactivity in partnership-working to tackle anti social behaviour

But they also found:

* inconsistent customer focus

* a mixed responsive repairs service

* a lack of consistency over informal opportunities for tenant involvement

* improper measurements of service satisfaction from different sections of the community

To help the service improve, inspectors recommended that the association should:

* address inconsistencies in access arrangements and customer focus in services

* improve informal opportunities for involvement

* implement more effective performance monitoring arrangements

Rother Homes looks after 3,220 properties, 98 per cent of which are in Rother District. The area is largely rural and is characterised by its high population of older people. The association, a subsidiary of the Horizon Housing Group, is the result of a stock transfer from Rother DC. Rother employs 139 staff across all services.

Copies of the report are available from the Audit Commission website at

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.