Tracey Connage, assistant director of best practice at the EO, is excited by the opportunities VM can offer to local authorities: 'The EO is supporting value management as the tool that will address the key challenge of improving service delivery by involving staff and creating a culture of high performance. By engaging staff at all levels in assessing the way they provide services to the community, it will provide the customer-focussed solution to change that the sector has been looking for.'
Peter Garfitt, assistant chief executive of Lincoln City Council was so impressed after using VM for a benchmarking exercise that eight staff in the authority were trained in the discipline to deal with best value. He said: 'There are some quick wins with VM - it's a tool that staff and managers can begin to use without even realising it! We found it particularly useful in ending silo culture and building a culture of cross-discipline decision making. We are about to undergo a major restructure and VM will be a key management competency - it has proved to be our best training investment, on a limited budget.'
The EO will be offering free value management familiarisation sessions via the regional employers' offices - to find out more, please visit the EO website.