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Value management, a discipline used worldwide to target service delivery and raise productivity levels, was launche...
Value management, a discipline used worldwide to target service delivery and raise productivity levels, was launched to the local government sector by the Employers' Organisation for local government and Institute of Value Management.

Tracey Connage, assistant director of best practice at the EO, is excited by the opportunities VM can offer to local authorities: 'The EO is supporting value management as the tool that will address the key challenge of improving service delivery by involving staff and creating a culture of high performance. By engaging staff at all levels in assessing the way they provide services to the community, it will provide the customer-focussed solution to change that the sector has been looking for.'

Value management is mandatory in some areas of local government in the US and Australia, and typically produces a benefits to cost ratio of 10:1. Ken Scott of the IVM told delegates: 'In local government, members and officers must work together, and ask the question, 'What is it that our systems need to do to meet our customers' needs?' In the analysis phase, 70-90% of current activity is usually found to be adding no value to customers.'

Peter Garfitt, assistant chief executive of Lincoln City Council was so impressed after using VM for a benchmarking exercise that eight staff in the authority were trained in the discipline to deal with best value. He said: 'There are some quick wins with VM - it's a tool that staff and managers can begin to use without even realising it! We found it particularly useful in ending silo culture and building a culture of cross-discipline decision making. We are about to undergo a major restructure and VM will be a key management competency - it has proved to be our best training investment, on a limited budget.'

The EO will be offering free value management familiarisation sessions via the regional employers' offices - to find out more, please visit the EO website.

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