Harrow is a best value pilot authority, with revenues and benefits one of the pilot services. Mr Redmond acknowkedged that Harrow's progress in best value had been boosted because elements such as service development plans, benchmarking and workflow had been trialled by the revenues and benefits department.
The revenues and benefits experience 'showed us we have to be innovative, we have to find new ways of doing things', he said.
But the whole borough is involved in best value and Mr Redmond stressed that departmental barriers have to come down. 'I cannot see a future for strict departmental separation under best value', he said. The local authority also cannot achieve best value on its own: it must work with partners.
Mr Redmond made it clear he viewed best value not as a passing fad but as a real opportunity for local government.