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ISLINGTON SOCIAL SERVICES COMPLAINTS PROCEDURE 'CONFUSED'

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A report published today by the Social Services Inspectorate exposes 'considerable confusion' in Islington LBC's co...
A report published today by the Social Services Inspectorate exposes 'considerable confusion' in Islington LBC's complaints procedures, the Evening Standard reports (p17).

The report measures the borough against 16 standards of good practice, the paper says, finding nine were 'not met', five were 'partly met', two were 'met' but none were 'well met'.

The Standard says Social Services Minister John Bowis has written to Islington Leader Derek Sawyer demanding immediate improvements.

The report found the borough was operating two overlapping complaints procedures which led to confusion among social services staff.
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