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IT COULD FIX COMMUNICATION BREAKDOWNS

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Most councils are failing to communicate major organisational changes with their staff, a survey of HR directors wi...
Most councils are failing to communicate major organisational changes with their staff, a survey of HR directors will reveal next week.

The survey, conducted by Cary Cooper, professor of organisational psychology and health at Lancaster University and consultancy firm Airplay, will criticise how the majority of councils lead and manage change, and say too many councils use old-fashioned ways of disseminating information, such as through internal newsletters.

Professor Cooper will say that councils should, for example, use online services to manage internal communications, so staff can ask questions without revealing their identity.

'When you look at [the] massive changes taking place in terms of outsourcing, fears about downsizing and reorganisation, you need new ways of communicating what is going on to staff,' he told LGC.

The study will be published at the Society of Local Government Chief Executives & Senior Managers' conference next week.
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