In the inspection report a team of housing inspectors from the Audit Commission found that the trust is delivering good asset management, income management and anti-social behaviour services, although progress on addressing value for money and diversity issues is slow. There are, however, robust planning structures; effective performance management and strong leadership in place to drive improvement.
'The trust has a positive approach to delivering services focused on customer outcomes. Services have been developed to meet the needs of its residents although there are areas of slow progress in some service areas. The robust planning structures that the association has in place should drive improvements that have an impact in delivering further positive outcomes for customers.'
The inspectors found:
* good access arrangements
* improvements in the way responsive repairs are delivered
* a continuing development of the Trust's approach to diversity issues, although progress is slow
* good housing management, income management and anti-social behaviour services, although value for money is an area for improvement
* strong leadership, robust planning structures and a focus on effective performance management, but a lack of a strategic focus on the value for money agenda
To help the service improve, inspectors made a number of recommendations, including the development of:
* existing service improvement plans for repairs and maintenance
* a strategic approach to customer care
* current service improvement plans for the leaseholder service; and
* existing improvement plans in respect of value for money
Copies of the report are available on the Audit Commission website at www.audit-commission.gov.uk/reports