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KERRIER DC REVENUES AND BENEFITS REORGANISE FOR BEST VALUE

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Kerrier DC's revenues and benefits service - which is responsible for collecting council taxes for nearly 40,000 pr...
Kerrier DC's revenues and benefits service - which is responsible for collecting council taxes for nearly 40,000 properties, business rates from over 3,500 ratepayers and for handling applications for housing and council tax benefit from over 16,000 people a year - is reorganising itself for best value.

The service is reorganising into three 'district teams'

designated to manage the whole range of revenues and benefits work. The eventual aim is to offer the service's customers a 'one stop shop' service, although it will take some time for this to be fully achieved.

The council has also recently appointed a customer services manager who will be responsible for the service's reception and telephone answering facilities and with the way in which the service manages its customers.

Kerrier's treasurer David Sillifant is confident that

everyone will benefit from a better service in the long term.

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