The service is reorganising into three 'district teams'
designated to manage the whole range of revenues and benefits work. The eventual aim is to offer the service's customers a 'one stop shop' service, although it will take some time for this to be fully achieved.
The council has also recently appointed a customer services manager who will be responsible for the service's reception and telephone answering facilities and with the way in which the service manages its customers.
everyone will benefit from a better service in the long term.