Lambeth LBC has put the blame on Capita, its housing benefit contractor, for an error which saw a letter being sent...
Lambeth LBC has put the blame on Capita, its housing benefit contractor, for an error which saw a letter being sent to a pensioner who died in April saying he no longer qualified for benefit because he was dead.
The Mirror (p9) reports that the letter also said William Reynolds could phone up an appeal against the decision.
The letter was opened by the woman who moved into the flat where Mr Reynolds lived until his death.
It read: 'Your council tax benefit has been stopped from 17 April 2000 because there has been a change in your circumstances, the change is because you are dead.'
Tom Franklin, the leader of Lambeth, said: 'This is an unbelievable and indefensible error and an appalling example of the dehumanising way the housing benefit system currently operates.'
A spokeswoman for Capita said: 'It's just an unfortunate error from one of the members of staff, for which we apologise enormously.