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Baroness Scotland of Ashtal, minister for the lord chancellor's ...
Baroness Scotland of Ashtal, minister for the lord chancellor's

Department, today launched the National Standards for Enforcement

Agents. The National Standards identifiy duties and responsibilities

which creditors and their enforcement agents share. It has been

warmly welcomed by the enforcement profession.

Speaking at the Annual General Meeting of the Certificated Bailiffs

Association held on HMS Belfast, the Baroness said:

'This publication is a useful opportunity to raise standards of the

enforcement profession nationally, by building on and improving

existing guidance and best practice. I am very keen that we sustain

some of the momentum that has built up during the Enforcement Review

and I regard this document as step towards future legislation in this

area. I am also grateful to the many organisations that have endorsed

this publication. It has only been possible because of their

co-operation and willingness.'

In order to improve the public's perception of the enforcement

profession, enforcement agents and those who employ them, or use

their services must maintain high standards of business ethics and


The document highlights various areas of enforcement:

- Professionalism and conduct of the enforcement agent;

- Statutory or Financial Requirements for Enforcement Agencies

- Training and Certification

- Complaints/Discipline

- Information and Confidentiality

- Times and Hours

- Goods

- Vulnerable Situations

- Creditors' Responsibilities

These standards are intended for use by all enforcement agents both

public and private, the enforcement agencies that employ them and the

major creditors who use their services.

1. The National Standards for Enforcement Agents has been endorsed

by: The Association of Civil Enforcement Agencies; the Advisory Group

on Enforcement Service Delivery; the Certificated Bailiffs;

Association; the Child Support Agency; the Civil Court Users

Association; the Court Service; the Department for Transport, Local

Government & the Regions; Her Majesty's Customs & Excise; the Inland

Revenue; the Institute of Revenues; Rating & Valuation; the Local

Authorities Civil Enforcement Forum; the Local Government

Association; the Sheriffs' Officers Association and the Under

Sheriffs' Association.

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