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LGC PROFILE - PAM LOWE, QUALITY MANAGER, SALFORD CITY COUNCIL

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What is your role? ...
What is your role?
Quality and competitive services manager. Corporate responsibility for best value, quality, performance review and scrutiny. We have worked hard to find an effective way of incorporating EFQM into the best value process.
And before?
Competitive services manager, leading the city council's response to compulsory competitive tendering. And, a very long time ago, personnel management.
Where did you personally receive worst value?
In a Mexican restaurant in Nerja, Spain. The main course arrived before the starter . . .
What can councils learn from the private sector?
Focus on what the customer wants and do it well.
Who would you least like to be stuck in a lift with?
Brian Sewell, the art critic.
When were you happiest?
I am happiest preparing and cooking dinner each evening with Derek, my partner.
What have been the highest and lowest points of your career?
A high point was early on in my career when an enlightened, now retired manager, displayed an unexpected and highly motivating approach to personal empowerment - trust is a powerful thing. As to the low points - too painful to relate.
What makes you angry?
I tend to get frustrated and disappointed rather than angry. My pet hates, though, are traffic jams and noise - especially Celine Dion.
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