In a deal worth£850,000, the team has helped to install Sx3's web-based revenues and benefits and trained 40 Selby staff to use the software within a six week timeframe. Roll out of the new system will incorporate the latest changes in business rates.
'We were a guide site for Sx3's software, so have had involvement with product development from its inception,' said Caroline Hopkins, head of revenue services, East Riding of Yorkshire Council. 'Having won awards for our revenues and benefits team, it is only fitting that we now share this best practice knowledge with other local authorities.'
'Working in partnership with East Riding of Yorkshire Council means that our customers can expect significant improvement and efficiency in service delivery,' said Malcolm Kilner, director of corporate services, Selby DC. 'We're keen for the alliance to grow into other areas throughout both authorities.
'The Gershon report and its efficiency targets of at least 2.5% for every government department is in the forefront of all local authority chief executives' thoughts,' said Malcolm Fowler, managing director, Sx3 Applications. 'This is the first shared project of its kind in the revenues and benefits sector and sets a benchmark for the rest of the country. The alliance between East Riding and Selby marks a move towards sharing resources and knowledge to ensure successful and effective service delivery to citizens.'