Over the next three months, a wide range of public services and consumer groups will be asked for their views on the contents
of the guide which will encourage more services to produce their
own local charters.
'This new guide follows on from our announcement last month
setting out a new path for the future Citizen's Charter. I want the
new programme to be founded on the needs and wishes of people who
use and deliver public services on a daily basis.
'Users identify most closely with their own local services -
hospitals, GP surgeries, local councils or schools. By developing
their own charters in consultation with local people, public services
can find out and deliver what local people want from them. Many will
be able to improve on the minimum national standards set by national
'We hope that local services will use the best practice contained in the guide to consult their users and produce local charters tailored to their needs.'
Comments are invited by 31 January 1998. The final guide will be published later next year.
1. Anyone who would like to is invited to comment to: Alison Sharp, Room 65/G, Citizen's Charter Unit, London SW1P 3AL.
2. Copies of the consultation document are available from the same address or by telephone on 0171 270 6462