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A new guide designed to set out best practice on local charters, and encourage more services to issue their own cha...
A new guide designed to set out best practice on local charters, and encourage more services to issue their own charters, was issued today by public services minister, Peter Kilfoyle, as part of the relaunch of the Charter programme.

Over the next three months, a wide range of public services and consumer groups will be asked for their views on the contents

of the guide which will encourage more services to produce their

own local charters.

Mr Kilfoyle said:

'This new guide follows on from our announcement last month

setting out a new path for the future Citizen's Charter. I want the

new programme to be founded on the needs and wishes of people who

use and deliver public services on a daily basis.

'Users identify most closely with their own local services -

hospitals, GP surgeries, local councils or schools. By developing

their own charters in consultation with local people, public services

can find out and deliver what local people want from them. Many will

be able to improve on the minimum national standards set by national


'We hope that local services will use the best practice contained in the guide to consult their users and produce local charters tailored to their needs.'

Comments are invited by 31 January 1998. The final guide will be published later next year.


1. Anyone who would like to is invited to comment to: Alison Sharp, Room 65/G, Citizen's Charter Unit, London SW1P 3AL.

2. Copies of the consultation document are available from the same address or by telephone on 0171 270 6462

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