Democracy Week to find out what residents think of the services we
Bush and Hammersmith (both shopping centres) - on Friday and Saturday from
10am til 3:30pm. Representatives from all directorates will staff the stalls
to present a united 'face of the council' rather than individual business
The aim is to have some 'face to face' contact with our customers and get
feedback about our services through interactive surveys. Queries from
customers will be answered on the spot if possible, or a commitment will
be made to follow them up. The new virtual helpdesks will also be on site.
Virtual helpdesks are usually installed at customer service centres, with
user-friendly guides to council services and online answers to some of the
most frequently asked questions. Each gives 'Where's My Nearest' information
on a whole range of council services as well as answering FAQs and
providing council contact information.