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LONDON TRANSPORT MINISTER CALLS FOR BETTER CUSTOMER CARE ON BUSES

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Customer care is an important part of attracting London's travellers ...
Customer care is an important part of attracting London's travellers

from cars to buses, minister for transport in London Glenda Jackson

said today. To improve this, bus companies must ensure that drivers

are given proper training and good back-up from the whole bus team.

Customers greeted by well-informed, helpful and confident drivers are

far more likely to stay on the buses. The minister was speaking at

London Transport Buses 'Bus Driving in London' conference at London

Zoo.

During her speech, Glenda Jackson spelt out the positive transport

legacy that the new elected mayor of London will take over a year

from now.

She said:

'The government is working to ensure that the mayor and transport for

London - the mayor's new transport body - inherit a public transport

system which is as reliable, efficient and as popular as can possibly

be achieved.

'Everyone knows about the three major transport projects that are due

to be completed by the millennium - the Croydon Tramlink, and the

extensions to the Jubilee Line and Docklands Light Railway - but

other developments are under way which will improve life for people

travelling in London. These include:

12 bus routes to be given 'Whole Route' treatment by April 2001 with

bus lanes, priority for buses at traffic lights, automatic vehicle

location, 'Countdown' information, and camera enforcement of bus

lanes.

In addition route 43 will become a 'Quality Route' with the

additional benefits of new low floor buses, fully accessible bus

stops and new bus shelters.

By next March 'Countdown' information display units at another 1,000

stops, bringing the total to almost 1,500. The target is 4,500.

The full 512km of red route network operational during 2000 with 200

bus mounted and roadside cameras to combat illegal use of bus lanes.

A package of measures under the Disability Discrimination Act to

ensure bus accessibility for everyone - for example, ramps for

wheelchair access.

By October next year, over a third of London Transport's bus fleet

will be low floor.

Many transport interchanges improved - for example at Stratford,

Tottenham Hale, Feltham and Willesden Junction.

New piers and river services - the deputy prime minister's Thames

2000 initiative. Some are already in action.

Progress on regulating minicabs and minicab drivers to ensure they

are subject to the same checks as elsewhere.'

NOTES

1 Subject to parliamentary approval, the first elections for a

mayor and assembly in London will be held on 4 May 2000 and the

authority will take over responsibility on 3 July 2000.

2 In the absence of a mayor with overall responsibility for

transport in London, transport improvements are being delivered

through partnerships between the many organisations involved: London

Transport Buses, London Underground, Railtrack, individual train

operators and their representative body the Association of Train

Operating Companies, the Docklands Light Railway, Croydon Tramlink,

theTraffic Director for London, the Highways Agency, the Public

Carriage Office, London River Services, White Horse Fast Ferries,

City Cruises, the London boroughs, the Association of London

Government and its sister organisation the Transport Committee for

London, the Government Office for London and the Department of the

Environment, Transport and the Regions.

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