Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more


  • Comment
Workflow software specialist ISE and Milton Keynes Council have agreed a five-year PFI-style contract which values ...
Workflow software specialist ISE and Milton Keynes Council have agreed a five-year PFI-style contract which values potential savings at£3.25m. ISE will provide a full 120-user workflow and document

management system for Milton Keynes' revenues and benefits operation and work in partnership with the authority to deliver streamlined working processes and efficiency gains over the duration of the contract. ISE will underwrite what is only the second contract of its type in revenues and benefits and be remunerated on an annual payment-by-results basis.

The£3.25m savings - expected over a five year period - will be split between ISE and Milton Keynes Council.

The authority's adoption of the technology will go towards its moves to achieve beacon status by showing it is in a prime position to provide best value to its customers in service provision through a long term partnership with the private sector. Revenues and benefits has been identified as one of the key performance areas in council operations.

The move follows considerable internal and public consultation, using surveys and focus groups, to identify the council's service and performance priorities in the opinion of its staff and customers.

Milton Keynes Council leader Kevin Wilson said: 'Our aim is to be ahead of government legislation set out in the 'Modernising Local Government' White Paper by implementing the right technology and business practices by developing a strong, effective partnership with the private sector. We hope to show that we can deliver Best Value in this area, and eventually across the whole range of services we offer to our customers - the Milton Keynes Council taxpayers.'

Consultancy services in relation to the contract, in benchmarking current costs and working methods and determining the optimum

re-engineering of business processes, are to be provided by Barony

Consulting. The deployment of ISE's systems will deliver improved

customer service and value by streamlining processes to provide greater efficiency and responsiveness in managing revenues and benefits operations with an annual volume of over 150,000 cases and an associated five million documents. Practical objectives include time saving in information retrieval, removal of repetitive and redundant tasks (such as double keying of information and the manual production of standard letters) and the empowerment of staff to improve the completion of tasks and processes.

'We want Milton Keynes to be recognised as having the best revenues and benefits service in the country. ISE was chosen to help us achieve this because its solution raised our expectations of what workflow technology could achieve. What's more, the company was best suited to deliver the business partnership so important to the success of the project,' added cllr Wilson.

ISE sales & marketing director, Denise Harrison, commented: 'This is ISE's first PFI-style project and we are delighted to have the opportunity to work so closely with Milton Keynes in delivering first class services to the public.'

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.