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NEW E-GOVERNMENT DELIVERY STANDARDS

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E-environmental health and e-building control service delivery standards have been launched....
E-environmental health and e-building control service delivery standards have been launched.

The standards have been developed by the PARSOL national project and will

provide a benchmark for local authorities to judge their services against

and to establish whether or not they are providing a truly e-enabled

service.

The standards have been set across the spectrum of relevant services within

the two professional disciplines and also deal with how they fit within the

wider local authority corporate context.

Each standard will contain one or more grades, from minimum, through progressing to excellent. The minimum standard reflects that required to meet the 2005 target for delivering services electronically (BVPI 157). Excellent reflects national best

practice, while progressing indicates substantial progress towards the

excellent level.

The standards describe how they contribute to local authorities meeting the

Priority Outcomes for 2005 set for local authorities by the Office of the Deputy Prime Minister (see here).

The work of compiling the standards was undertaken for PARSOL by KPMG. In

developing the standards extensive consultation was undertaken with a range

of local authorities, including the best performers and poor performers,

ODPM, national and statutory bodies and professional organisations including

CIEH and DSA.

These new standards follow the launch of the e-Planning

Service Delivery Standards by PARSOL at the RTPI conference in 2004. If

every local authority adopts and implements the standards, major progress

will have been achieved in making the provision of e-enabled local authority

services a reality.

PARSOL has also developed a number of supporting products that help local

authorities meet the challenge of e-enabling both planning and regulatory

services by 2005. These include: an expert system answering the question

'Do I need planning permission'; an agent certification scheme; online

Enforcement database and breach of planning control form; coordinated

e-consultation on planning applications; publishing and e-consultation on

local development documents; planning data monitoring schema; online

licensing for over 60 license types (including the Licensing Act 2003),

online self-assessment for businesses and tailored information on regulation

by business type. Toolkits are available for each of the products to help

local authorities implement the services on their own websites. Supporting

material from PARSOL includes a Best Practice Review, Baseline Survey and

the PPA Planning and Regulatory Website Reviews.

Target audiences for this launch event include local authority personnel

working in environmental health and building control, including heads of

department, plus e-government practitioners.

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