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Cabinet Office minister, Douglas Alexander, has published ...
Cabinet Office minister, Douglas Alexander, has published

Digital Television- a policy framework for accessing e-government

services. The framework encourages departments to evaluate the

benefits of digital television (DTV) in delivering public services.

Maximising the use of DTV is part of the government's drive to

offer services that are built and delivered around the needs of the citizen.

DTV is becoming increasing popular, over 45% of UK households now

have DTV and the UK is the world leader in terms of DTV take-up. It

is therefore clear that government should make effective use of the

medium and give citizens the opportunity to communicate with

government at a time and place of their choosing.

Importantly, the government's use of DTV supports its target of

delivering all services electronically by 2005 and ensuring they

achieve high take-up. It also has potential implications for access,

tackling the digital divide by bringing e-government services to

those who are reluctant or unable to access them via a PC.

Mr Alexander said: 'DTV presents a wealth of opportunities

to improve the way government services are delivered and used.

We must harness this potential to effectively interact with the citizen

and deliver services that they need in a way that they want.

'In addition to the UK online interactive service, launched in April

2002, we have also seen a number of innovative DTV pilot projects

including those from the OPDPM, the Department of Health and

the Department of Work and Pensions. The new framework will allow

government to learn from these examples and build on them. '


The Office of the e-Envoy is part of the pr ime minister's delivery

and reform team based in the Cabinet Office. The primary focus of the

Office of the e-Envoy is to improve the delivery of public services

and achieve long term cost savings by joining-up online government

services around the needs of customers. The e-Envoy is responsible

for ensuring that all government services are available

electronically by 2005 with key services achieving high levels of


The office continues to ensure that the country, its citizens and its

businesses derive maximum benefit from the knowledge economy. It

works to meet the prime minister's target for internet access for all

who want it by 2005 and supports work across government to develop

the UK as a world leader for electronic business.

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