Digital Television- a policy framework for accessing e-government
services. The framework encourages departments to evaluate the
benefits of digital television (DTV) in delivering public services.
offer services that are built and delivered around the needs of the citizen.
DTV is becoming increasing popular, over 45% of UK households now
have DTV and the UK is the world leader in terms of DTV take-up. It
is therefore clear that government should make effective use of the
medium and give citizens the opportunity to communicate with
government at a time and place of their choosing.
Importantly, the government's use of DTV supports its target of
delivering all services electronically by 2005 and ensuring they
achieve high take-up. It also has potential implications for access,
tackling the digital divide by bringing e-government services to
those who are reluctant or unable to access them via a PC.
Mr Alexander said: 'DTV presents a wealth of opportunities
to improve the way government services are delivered and used.
We must harness this potential to effectively interact with the citizen
and deliver services that they need in a way that they want.
'In addition to the UK online interactive service, launched in April
2002, we have also seen a number of innovative DTV pilot projects
including those from the OPDPM, the Department of Health and
the Department of Work and Pensions. The new framework will allow
government to learn from these examples and build on them. '
The Office of the e-Envoy is part of the pr ime minister's delivery
and reform team based in the Cabinet Office. The primary focus of the
Office of the e-Envoy is to improve the delivery of public services
and achieve long term cost savings by joining-up online government
services around the needs of customers. The e-Envoy is responsible
for ensuring that all government services are available
electronically by 2005 with key services achieving high levels of
The office continues to ensure that the country, its citizens and its
businesses derive maximum benefit from the knowledge economy. It
works to meet the prime minister's target for internet access for all
who want it by 2005 and supports work across government to develop
the UK as a world leader for electronic business.