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NEW YORK IDEAS BOOST SERVICES IN SCOTLAND

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The performance management system used to slash New York's crime rate has helped two councils improve services, Sco...
The performance management system used to slash New York's crime rate has helped two councils improve services, Scotland's finance minister Tom McCabe has said.

Citistat, modelled on the system used by former mayor Rudi Giuliani to track criminal behaviour in each neighbourhood, was piloted last winter by Aberdeen and Edinburgh.

They adapted a version of the system developed in Baltimore where performance information on city workers, housing, playgrounds and graffiti is gathered and examined by city leaders daily.

It uses operational information as the basis for meetings between chief executives and service managers where performance is assessed and improvements agreed.

www.scotland.gov.uk
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