Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more


  • Comment
Public satisfaction with local government continues to slip, research by pollster MORI suggests. ...
Public satisfaction with local government continues to slip, research by pollster MORI suggests.

The net satisfaction rating fell one point to 20% between October 1999 and last month.

Although the fall is marginal, it confirms that last year's sharp downturn in council popularity marked the end of an eight-year trend of improved public satisfaction.

The decline was particularly sharp in the north-east, prompting MORI local government director Ben Page to suggest councils are falling victim to frustration in Labour's heartlands at the slow pace of service improvement.

Of the 1,000 adults questioned in May, 5% pronounced themselves very satisfied and 45% satisfied with council services. The 30% unhappy with council services split almost evenly between the fairly dissatisfied (16%) and very dissatisfied (14%).

Satisfaction in the north-east fell from 39% to 29%, with smaller falls in Scotland, Wales, Yorkshire, London and the south-west. Meanwhile, the Cabinet Office's people's panel has revealed ethnic minorities consider councils - particularly housing departments - less responsive to their needs than the police or immigration services.

Housing departments easily scored the worst on a long list of public services, with 28% saying they responded poorly to the needs of minority ethnic or religious groups.

This compared to 14% for the immigration service, 15% for councils generally, and 17% for the police.

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.