Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

NORTH SOMERSET TOURIST INFORMATION CENTRES COME TOP IN NATIONAL SURVEY

  • Comment
North Somerset's Tourist Information Centres (TICs) have come top of the class in a national survey to test the way...
North Somerset's Tourist Information Centres (TICs) have come top of the class in a national survey to test the way they provide information to visitors.

During September, 'mystery shoppers' visited all 560 TICs in England including Weston-super-Mare and Gordano Services.

The annual survey aims to monitor TICs' customer care skills, and this year it focused on how well staff were able to assist disabled visitors.

'Mystery shoppers' quizzed staff on topics such as where to find suitable accommodation, their knowledge of local wheelchair hire facilities and disabled accessibility at attractions around the region.

They were also marked on how welcome they made the 'mystery shopper' feel and how professional the centre looked.

Both Weston and Gordano TICs received perfect scores of a maximum 100 per cent - well above the regional average of 83 per cent and the national average of 72 per cent.

It means both centres are ranked in the top 15 per cent in the country when it comes to customer service.

'We are absolutely delighted with the results which show the very high level of service offered to disabled visitors at our two centres,' said Sue Cooke, TIC network manager. 'Staff must receive great credit for their commitment in providing a friendly and efficient service to all our visitors.'

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.