The Department for Regional Development in Northern Ireland (DRDNI) has signed a three year contract with Civica, a market leader in specialist systems and business processes services that help organisations transform the way they work.
The new agreement will see the DRDNI, which manages the infrastructure of the region, implement Civica’s web-based Geographic Information Systems (GIS) to give employees better access to the location-based information they need, enabling them to deliver more efficient services to citizens.
The department is in charge of strategically planning and developing the region’s infrastructure, including roads, public transport, air and sea ports, as well as managing water services. With such a breadth of data to organise across a large area, DRDNI was one of the first to adopt GIS, the geospatial technology that lets businesses visualise their data by transferring vital data to a map.
With a growing need to provide access to integrated real-time data from across the entire department, and against a backdrop of unprecedented financial and service pressures, the DRDNI made the decision to replace its legacy Oracle system with Civica’s GIS solution towards the end of last year. The new web-based system will integrate information in to a map through the web, giving 2,000 employees instant access to business-critical information through desktop and mobile applications, whenever they log online. This will fully harness the potential across the organisation of web-based map systems to improve the provision and efficiency of essential services.
Employees will be given instant access to customer contacts, asset data, incidents or work programmes, all through a single view for managing, sharing and analysing large volumes of geographic-based information. Where data-sets for different assets (e.g. road-works and water pipes) once had to be managed separately, this data will now be integrated seamlessly, minimising the time it takes for project managers to retrieve vital information and input it into the necessary regional status reports. It also allows the organisation to “crowd source” information and suggestions from employees and contractors, helping to speed up decision-making and improving the quality of its critical asset records.
In addition, once data has been collected and stored in the online repository, staff will be able to easily search, view and edit what is stored to inform future project decisions. By hosting the solution in the Northern Ireland Civil Service (NICS) data centres through IT Assist, the department also benefits from a low risk and highly resilient ICT infrastructure incorporating secure private networks within the business.
As Ross Donaghy, Business Relationship Manager, Department for Regional Development in Northern Ireland explains: “With a large workforce spread across Northern Ireland, it is vital that employees have access to the right kind of information in the quickest time possible. By using Civica’s solution, business processes are integrated to improve the overall performance ensuring we deliver a better service to our citizens, at a lower cost. This is particularly significant for us, at a time when budgets and headcounts are under scrutiny and it gives us the flexibility to capture more information, crucial to the development of the infrastructure network.”
Tony Hughes, Managing Director, Public Protection and Enforcement at Civica explains: “We’re thrilled that The Department of Regional Development in Northern Ireland has decided to invest in our relationship and put its trust in our GIS solution. As organisations continue to adopt GIS technology to visualise, plan and deliver efficient services, transforming the way they work, a unique window on to the world is revealed. We look forward to working together to provide the department with better access to information across the business to improve overall performance.”