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NUMBER OF HOME PHONES ONLINE CONTINUE TO RISE

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Almost four million homes have connected to the internet in the past ...
Almost four million homes have connected to the internet in the past
twelve months according to Oftel's latest quarterly research
published today.
Conducted in May 2001, the survey reveals that 10 million homes now
have an Internet connection, a rise from six million in May 2000 and
eight and a half million in February 2001. An increasing number of
UK homes are also choosing fully unmetered products with 24% of
households connected to the Internet in this way compared with 18%
in February 2001.
Oftel's latest quarterly research also surveyed the fixed and mobile
telephony markets and found that:
* mobile ownership continues to rise with 70% of UK adults claiming
to own a mobile phone and pre-paid packages remaining the most
popular (79%)
* 15% of consumers consider their mobile phone to be their main
method of making and receiving calls
* nine out of ten consumers without a fixed line at home use a
mobile phone and only one percent of homes own neither a mobile
or fixed line phone
* although 95% of consumers state they are satisfied with their
fixed service, almost half are not aware of indirect telephone
services available to them over the telephone line already in
their home
Chris Kenny, Oftel's director of regulatory policy, said today:
'These findings show that, in general, consumers are taking
advantage of the choices available to them. For example, almost a
third of mobile consumers have changed either their mobile network
or package.
'However, there is evidence that, particularly in the fixed market,
there is still a need to increase consumer awareness.
'Satisfaction levels also remain high, over 90% of fixed, mobile
and Internet consumers are satisfied with the overall service they
receive from their provider.
'These findings contribute to Oftel's ongoing policy work and also
feed into market reviews, including the Internet Market Review to be
published later this month'.
The key trends in the mobile and fixed telephony, and internet
markets have also been summarised in a new document produced today
by Oftel.
Notes
Four documents have been published today by Oftel and they can be
found on Oftel's website. They are:
1.Consumers' Use of Internet -
2.
Consumers' Use of Fixed Telecoms Services -
3.. Consumers' Use of Mobile Telephony -
4.
Key trends in fixed and mobile telephony, and Internet -
Hard copies of these reports are available from the
Research & Intelligence Unit on 020 7634 8761.
The surveys were conducted for Oftel by MORI amongst 2089 UK
adults during May 2001 and are the fifth wave of Oftel's
quarterly residential consumer research. Oftel has a continuing
programme of research that is used in on-going policy work and
market reviews
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