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OFT FINDS 22% OF COUNCIL TENANTS UNHAPPY AT IMPROVEMENT WORKS

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A survey of non-DIY home improvements, undertaken for the Office of Fair Trading, found that almost half of 8,000 h...
A survey of non-DIY home improvements, undertaken for the Office of Fair Trading, found that almost half of 8,000 households had had at least one item of repairs, maintenance or improvements carried out in the preceding three years. 45% of jobs had been carried out to cure a problem. 34% were improvements to comfort or appearance.

In all, 83% of respondents were satisfied with the work done for them, 12% of were dissatisfied. A higher percentage of dissatisfaction (22%) was recorded for local authority and housing association tenants though more than 85% in that category had not paid for the work or were unable to say what it had cost.

Over all respondents were very or fairly dissatisfied with workmanship in 12% of jobs, compared with 4% of jobs for cost and 7 per cent for the time taken. Emergency repairs (16%) appear to have been less satisfactory than non-emergency jobs.

The 1992 Home Improvement Survey was carried out by NOP Market Research Ltd. Copies are available from PO Box 2, Central Way, Feltham, Middx TW14 0TG. Tel: 081 398 3405.
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