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OMBUDSMEN INVESTIGATION REPORTS ISSUED SINCE 28 SEPTEMBER

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FINDINGS OF MALADMINISTRATION AND INJUSTICE ...
FINDINGS OF MALADMINISTRATION AND INJUSTICE

Newham LBC (93/A/640) Council housing management

The council delayed in properly completing a range of adaptations to a disabled woman's home. In October 1994, the council agreed to complete the work without further delay and to pay the complainant £500 compensation. As the works had not been completed by May 1995 the ombudsman's investigation proceeded. This found that there had been unreasonable delays to completing some of the work satisfactorily.

Haringey LBC (93/A/4226) Council housing management

The complainant alleged that the council did not deal properly with her application for a transfer to more suitable accommodation. the ombudsman found that the information which Section 106 of the Housing Act 1985 requires the council to make available to tenants about its transfer policy and procedures was wholly inadequate; the council operated an internal transfer policy on the complainant's estate which was unfair; and the complainant's particular circumstances were not taken into account when she was made an offer under the internal transfer policy.

Tower Hamlets LBC (94/A/819) Council housing management

A woman and her daughter have been subjected to very disturbing noise and other nuisance from a neighbouring tenant since 1991. She has complained continuously to the council about this since August 1993. Although the ombudsman recognised the difficulties in balancing the council's responsibilities for both tenants, and had taken action to try to resolve the matter, he found administrative faults by the council, without which a resolution to the problem would have been nearer. In particular, there should be greater liaison between some of the departments involved.

Lambeth LBC (93/A/3328) Council housing repairs

The complainant had persistently complained to the council about damp in his flat since 1978. Following complaints in December 1991 and January 1992, the council prepared a detailed specification of works required to the flat. These works were never carried out. This failure was brought to the council's attention by the complainant's MP in June 1993, but no attempt to carry out the works before January 1994. By February 192, the complainant had tuberculosis. The complainant and his family were rehoused in May 194, but the council failed to deal properly with his insurance claim for the losses caused by the dampness.

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