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PEOPLE RECOGNITION IN SERVICE IMPROVEMENT REPORT WELCOMED

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The Employers' Organisation for local government (EO) has welcomed a new report from the Audit Commission placing p...
The Employers' Organisation for local government (EO) has welcomed a new report from the Audit Commission placing people management and strategy at the centre of the drive for continuous service improvement.

The report, 'Managing People'is compiled from findings of the first round of Comprehensive Performance Assessments (CPAs), and describes how high scoring authorities are linking their people strategies to corporate objectives to achieve high performance.

Tracey Connage, assistant director of best practice at the EO said: 'Effective people management has proved itself to be vital to service delivery- but it's not just a job for HR. Chief executives, members and managers at all levels need to recognise the importance of developing motivated staff who understand how their work impacts across the whole organisation.'

A series of regional People and Performance Improvement roadshows held by the EO earlier this year attracted high numbers of members, chief executives and service managers, revealing an encouraging new commitment to the development of consistent, cross-organisational people strategies.

Ken Davies, senior specialist at the Audit Commission said: 'The correct application of people policies - from diversity and performance management to leadership and organisational development - is critical to improving service delivery and will form a key component of our future assessment frameworks.'

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