Performance Management in Local Authorities also revealed that the UK's adoption of performance management is typically more mature than that of France, Germany and Norway. The research examined the role of technology in helping councils meet the emerging performance management agenda, as well as how to best align this with the needs of the organisation as a whole, its staff and citizens.
Stefan Foster, managing director of NCC said, 'The people and process side of performance management is a challenge for many organisations, not least because of both the complexity and diversity of the data, but also the changes from CPA to CAA in the coming year or two. Central government and local authorities need to work together to ensure that there is a common understanding of both the importance and measurement of performance in local government and best practice is identified and encouraged.
'The private sector are generally more advanced in the area of performance management and sharing and applying these practices could provide the chief executives of many local authorities with the ability to balance the requirements of central government with the very local demands that come from their staff and citizens.'
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