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Performance management in UK councils is fast maturing, but there is a need for more information sharing both local...
Performance management in UK councils is fast maturing, but there is a need for more information sharing both locally and with central government to ensure that overall effectiveness improves in the future, research by the National Computing Centre has found.

Performance Management in Local Authorities also revealed that the UK's adoption of performance management is typically more mature than that of France, Germany and Norway. The research examined the role of technology in helping councils meet the emerging performance management agenda, as well as how to best align this with the needs of the organisation as a whole, its staff and citizens.

Bromley and Lewisham LBCs, Rotherham MBC, Sunderland City Council, Wakefield MDC and Warwick DC and three overseas councils contributed to the research in March 2007.

Stefan Foster, managing director of NCC said, 'The people and process side of performance management is a challenge for many organisations, not least because of both the complexity and diversity of the data, but also the changes from CPA to CAA in the coming year or two. Central government and local authorities need to work together to ensure that there is a common understanding of both the importance and measurement of performance in local government and best practice is identified and encouraged.

'The private sector are generally more advanced in the area of performance management and sharing and applying these practices could provide the chief executives of many local authorities with the ability to balance the requirements of central government with the very local demands that come from their staff and citizens.'

Performance Management in Local Authorities

Finance & corporate services

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