Ms Platt says while good practice does exist and staff are committed, too much poor practice remains: 'A lot of excellent work can be done under some of the most stressful conditions that can be imagined. But we are still not able to deliver services of consistently high quality everywhere.'
Strong, competent managers are the 'keystones of the organisation' and their importance has been overlooked.
Social workers need to be trained to be more aware of the value of direct work with clients, an element which was 'elusive'.
He praised Denise Platt for 'stressing that poor quality social services will not be tolerated'.