Gloucester City Council and Civica have extended their partnership delivering revenues, benefits and services for the authority and will deliver additional savings of £100,000 during the three year extension period.
The original seven-year agreement between the Council and Civica, which started in October 2011, has already delivered in excess of £200,000 per year in savings to the council and increased the council’s collection of council tax and speed of processing benefits claims. The extension to October 2021 will see the partnership continue to improve services and create new jobs in the city
Civica has set up a service centre with the council, which is delivering services to almost 50 local authorities across the UK.
Civica supplies more than 90% of the UK’s local authorities, providing IT systems and business process expertise to 175 local government revenues and benefits departments. As a strong and stable partner, the company is able to build a specialist and highly flexible service model that provides an alternative to both large scale ‘one size fits all’ outsourcing and local authority shared service models. Both these existing models can lack the flexibility and scalability to respond to the rapid and significant changes faced by councils or to accommodate additional work.
Councillor David Norman, cabinet member for performance and resources at Gloucester City Council, said: “The Civica revenues and benefits partnership has been a success for Gloucester City Council. It demonstrates how a public-private partnership can help Local authorities achieve savings whilst continuing to deliver an excellent service to the residents of Gloucester. I am pleased we will be continuing this partnership arrangement.”
Simon Downing, chief executive of Civica, said: “Local authorities continue to face the challenge of delivering greater efficiencies in response to tightening budgets, meaning service innovation is key. We look forward to continuing the successful partnership with Gloucester City Council and delivering improved services and additional savings.”