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Homeshoring

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With spiralling costs, increasing staff attrition and a perceived customer backlash to offshored contact centres, there is a burgeoning demand for an alternative customer service approach.

BT Homeshoring can help transform your customer service operations.

We’ll help you recruit, retain and empower home-based agents to enhance the customer experience, respond more effectively to fluctuating demands and help you satisfy pressing CSR and diversity obligations.

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