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Civica Group launches Civica Digital to transform the delivery of essential services

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The Civica Group has announced the launch of Civica Digital, a newly unified division with a leading specialist capability to support the ongoing drive for digital transformation across both the public and private sectors.

Wayne Story

Wayne Story

Wayne Story

Civica Digital combines the digital expertise and experience of recent strategic acquisitions by the group, including Asidua, Web Technology Group, IPL and SFW Ltd, alongside the existing Civica Digital Solutions.

The combined business, which comprises almost 900 employees, provides a complete capability to deliver a new generation of digital services from concept to implementation. Combining a user-centred approach with experience of planning, building and managing secure business-critical web applications, Civica Digital has a track record of supporting 500 customers and is ideally placed to respond to greater use of digital technology and automation which is driving significant change for all organisations.

The new division builds on Civica’s unification of recent acquisitions, and represents a new identity for Asidua, WTG, IPL and SFW, which now all come under the Civica Digital brand.

Driven by rapid advances in technology, and the greater availability of data, the digital revolution continues to change the way all organisations think and operate. People and businesses demand services compatible with their preferences and provide consistent anytime, anywhere access. Civica Digital now provides a unified and market-leading digital solutions capability, responding to increased demand for new platforms to underpin operational efficiency and embrace more transformational ways of working to create high-value digital services and an improved experience for customers.

Wayne Story, chief executive of Civica, said: “All organisations are looking to transform the way they work and to make savings and there is increasing recognition that improvement is dependent on digital technology and automation.

”The launch of Civica Digital strengthens our position as a leading partner for our customers, and we are excited by the potential to help organisations transform services and improve lives. Civica Digital builds on a strong heritage and is uniquely positioned to help our customers achieve ambitious objectives, underpinned by deep expertise of the specific sectors we support.”

Civica Digital has a long heritage of helping organisations across central government, national security, local and regional government, financial services, health & care, public safety, travel & transport and utilities. It has provided solutions for 500 private and public sector organisations including, among others, the Foreign & Commonwealth Office, NI Direct, Nationwide Building Society, FirstGroup, the Electoral Commission and Harrow Council, helping to improve customer services, workforce productivity and operational efficiency through streamlined business processes.

George Maybury, BT account director for the innovative NI Direct programme, said: ”Civica Digital has brought a wealth of technical and professional skills to bear, which have been key to the successful launch of a large number of significant digital services for the public sector which in turn positively impact on millions of citizens.”

Civica Digital comprises proven capability across the following solution areas:

  • Business insight & analytics – Using big data and analytics to help create a single view of customer interactions and unlock data to make more informed decisions;
  • Digital software – a suite of market-leading digital and web applications to accelerate digital transformation;
  • Automation & integration - the redesign, digitisation and automation of business processes to deliver operational efficiencies and true end-to-end integration;
  • Application development and support – Using the latest UX and design principles, to build and support award winning mobile and web applications;
  • Cloud enablement – From cloud migration to secure managed cloud, solutions to help customers harness the full power of the cloud.

The business has an expert team of digital specialists including security cleared analysts, engineers and developers, with 415 employees cleared for work on secure government projects.

Mr Story added: “Large enough to deliver wholescale transformation, yet with the specialist capability to feel like an extension of our customers’ own teams, Civica Digital is a trusted partner able to shape and support specific needs, providing advice, solutions and technical support every step of the way.”

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