Jane Martin is the Local Government Ombudsman
But local authority ownership will play an important part in building the right culture.
As local government ombudsman for the past seven years, I have seen perhaps the greatest changes to the organisation in our 40-plus-year history.
Local Government Ombudsman Jane Martin reveals the latest complaints figures
Local Government Ombudsman Jane Martin says councils could perform better on disabled facilities grants
Jane Martin asks how citizens will find redress when things go wrong
There is evidence that this process does not always place children’s interests at the heart of resolving an issue, says local government ombudsman Jane Martin
Three factors for successful ombudsman reformSubscription
It is worth starting with a blank sheet and asking what the optimum ombudsman for the 21st century might look like, says Local Government Ombudsman Jane Martin