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Greater Manchester proposes radical integration of services


Greater Manchester CA has announced it is to drive a “seismic change” in the way services are delivered across the city region through a greater emphasis on integration.

The new “Greater Manchester model” aims to increase collaboration between council departments by managing services according to locations, as opposed to policy area.

Wigan MBC chief executive Donna Hall, who is also Greater Manchester’s lead for public service reform, said: “The traditional model of public service delivery is based on age-old assumptions and processes from the turn of the century, when society was less complex, less diverse, and a lot less connected.

“The old ways of doing things don’t work anymore. Blanket policies from Whitehall are not flexible enough to deliver what our diverse communities need. Hyper-localised support, based on people’s actual experiences and needs in all areas of their lives are more effective in delivering lasting change.

The model organises the management of resources around geographic areas with around 30,000-50,000 residents.

Ms Hall said this model prioritises “collaboration and prevention” over “uncoordinated, overlapping services working in isolation”.

Greater Manchester CA mayor Andy Burnham (Lab) said: “This new way of working requires a seismic change in thinking as radical as the creation of the welfare state and the NHS.”


Readers' comments (2)

  • Move to regional administration and demise of local government?

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  • spot on comment.

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