Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

POOR HOUSING SERVICE FOR NORTH WARWICKSHIRE COUNCIL TENANTS

  • Comment
The housing service provided by North Warwickshire BC is 'poor' and has 'uncertain prospects for improvement' accor...
The housing service provided by North Warwickshire BC is 'poor' and has 'uncertain prospects for improvement' according to a report released today by the independent Audit Commission.

On a scale from zero to three stars the Audit Commission inspection team gave the service a poor, zero star rating. There are serious weaknesses around repairs and maintenance, whilst the council's approach to customer service and value for money also requires significant improvement.

There are some positive messages. Customers have a wide range of rent payment options, performance on collecting rental income is strong and the Council uses a range of measures to address anti-social behaviour.

Martin Palmer, head of housing for the Central Region said:

'This is not good news for North Warwickshire council tenants. The council has provided a poor housing service for a number of years, with few signs of it either making improvements or providing value for money. However, it has responded positively to our inspection and is committed to ensuring that our recommendations are fully implemented.'

The inspectors found:

.The council's performance on responsive repairs, major adaptations and gas servicing is poor and it cannot show clearly how it will meet the government's decent homes standard by 2010, as required.

.Office opening times and facilities are limited and service standards are neither promoted nor monitored.

.Customer satisfaction is not being properly measured and nor are customers being adequately involved in developing the service.

.Inadequate information about customers prevents services being tailored to the needs of individuals or community groups.

Recommendations include:

.Ensuring that repairs are consistently completed within target times and that all gas appliances are serviced annually.

.Ensuring that all staff receive equality and diversity and customer care training as well as being able to access appropriate interpretation and translation facilities.

.Collecting robust information on the costs of services to identify where improvements can be made.

.Setting clear value for money targets and monitoring progress.

The council employs 383 full time equivalent staff across all services of which 52 are based in the housing service. It manages 2,814 properties (11 per cent of the total housing stock) with 42 per cent of properties not currently meeting the decent homes standard.

Copies of the report are available on the Audit Commission website at www.audit-commission.gov.uk/reports

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.