The article describes how CIPFA's former technical director has built a business as Britain's leading provider of outsourced provider of back-office services - claiming that the lives of 30 million British people are touched by his company, though they never know it.
But a 'local government expert' is quoted as saying, 'The best benefits service in the country is not provided by Capita but by Camden Council, which has not outsourced it. In fact, it is striking how difficult the private sector has found the operation of municipal services in London'.
In recent days, the Benefit Fraud Inspectorate has criticised Bromley LBC for weaknesses in security and administration of benefit payments (see LGCnet). Although Capita escaped direct censure, the Bromley benefit service has been run by the company since 1993.