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PUBLIC SAYS ESSENTIAL SERVICES ARE UNDER-FUNDED

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A government survey to test the public mood has revealed that almost three-quarters of people believe that essentia...
A government survey to test the public mood has revealed that almost three-quarters of people believe that essential services are under-funded.

The Guardian (p3) reports that in the first results from the Listening to Britain exercise, described by the government as a world first in taking the pulse of the electorate, only 15% say services provide good value for money.

A significant minority of repsondents to the People's Panel say services have worsened during the past five years and fall well below thier expectations.

The 5,000-strong panel, a sample designed to be representative of the British population, was recruited by MORI on behalf of the Cabinet Office.

The results of the first wave of research shows that while councils come low in people's 'satisfaction ratings', the services they deliver such as firefighting, libraries, schools and refuse collection, fare much better, well ahead of some government services.

Most people are either 'fairly satisfied' or very satisfied' with the quality of education services provided.

While respondents believe that 'electronic government' could mean their problems are dealt with more quickly, some express fears about privacy and safeguards on confidential information. So-called 'one-stop shops' - neighbourhood offices shared by government departments and local councils - also receive strong support.

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