Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more


  • Comment
A government survey to test the public mood has revealed that almost three-quarters of people believe that essentia...
A government survey to test the public mood has revealed that almost three-quarters of people believe that essential services are under-funded.

The Guardian (p3) reports that in the first results from the Listening to Britain exercise, described by the government as a world first in taking the pulse of the electorate, only 15% say services provide good value for money.

A significant minority of repsondents to the People's Panel say services have worsened during the past five years and fall well below thier expectations.

The 5,000-strong panel, a sample designed to be representative of the British population, was recruited by MORI on behalf of the Cabinet Office.

The results of the first wave of research shows that while councils come low in people's 'satisfaction ratings', the services they deliver such as firefighting, libraries, schools and refuse collection, fare much better, well ahead of some government services.

Most people are either 'fairly satisfied' or very satisfied' with the quality of education services provided.

While respondents believe that 'electronic government' could mean their problems are dealt with more quickly, some express fears about privacy and safeguards on confidential information. So-called 'one-stop shops' - neighbourhood offices shared by government departments and local councils - also receive strong support.

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.