The Guardian (p3) reports that in the first results from the Listening to Britain exercise, described by the government as a world first in taking the pulse of the electorate, only 15% say services provide good value for money.
A significant minority of repsondents to the People's Panel say services have worsened during the past five years and fall well below thier expectations.
The 5,000-strong panel, a sample designed to be representative of the British population, was recruited by MORI on behalf of the Cabinet Office.
Most people are either 'fairly satisfied' or very satisfied' with the quality of education services provided.
While respondents believe that 'electronic government' could mean their problems are dealt with more quickly, some express fears about privacy and safeguards on confidential information. So-called 'one-stop shops' - neighbourhood offices shared by government departments and local councils - also receive strong support.