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John MacGregor, Secretary of State for Transport, today outlined his Department's achievements in meeting the Citiz...
John MacGregor, Secretary of State for Transport, today outlined his Department's achievements in meeting the Citizen's Charter principles, particularly in public transport and on the roads. He also set out his plans for continuing to deliver high quality transport services in the future.

Presenting the Department's achievements to the Prime Minister at a Downing Street seminar, Mr MacGregor said: 'The principles of the Citizen's Charter are helping us and public sector transport providers to focus clearly on the needs of the travelling public as passengers, pedestrians and motorists.

In particular, Mr MacGregor highlighted progress on: the granting of planning permission for four new private sector motorway service areas (MSAs) since the announcement in August 1992 that the provision of MSAs would be deregulated. Interest has been shown in over 30 other potential MSA sites, including 16 on which a planning application is already under consideration - these are Frodsham, Wheatley, Stokenchurch, Waltham Abbey (2), Theydon Mount, Hatfield North, Cold Norton Farm, Wolton Heath Farm, Castle Farm, Cullompton, Radwell, Hadzor, North Pirehill Farm, Wootton Bassett and Booker.

A new Charter for bus passengers in London will be drawn up next year, to provide operators with a clear framework for helping them to improve performance by focusing on the needs and views of customers; a package of measures for further improving bus de-regulation outside London .

Private sector finance, management and other expertise will be brought in to help secure further improvements in rail services beyond those already achieved under the Passenger's Charter; The Highways Agency will be established, from April next, to manage and maintain the existing motorway and trunk road network and the Department's new road construction and improvement programme; charter standards for the Agency will be set.

A charter statement will be published in the New Year to provide people whose homes are affected by motorway and trunk road proposals with clear and straightforward information on how road proposals are developed, how public consultation and the inquiry process work, and on the type of compensation available to those whose property is affected.

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