Over a period of seven years between 1998 and 2005, 'Mr Guthrie' (not his real name for legal reasons) made complaints about noise from the inn neighbouring his home. There was a planning condition on the inn's skittle alley restricting the level of amplified music permitted.
The ombudsman found maladministration causing injustice and recommended that Sedgemoor should:
--pay Mr Guthrie£3,000
--determine without further delay what action, if any, was necessary to remedy the breach of planning condition at the inn and inform Mr Guthrie of that decision
--review its liaison arrangements between the environmental health and planning departments to ensure that the maladministration identified did not recur.