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REVIEW OF WARRANTY AND CONSUMER PROTECTION FOR NEW HOME BUYERS

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The National House-Building Council (NHBC), the leading standard setting and warranty body for new homes in the UK,...
The National House-Building Council (NHBC), the leading standard setting and warranty body for new homes in the UK, has announced a major review of its warranty and systems which currently protect 1.7 million purchasers and owners of new homes.

Imtiaz Farookhi, NHBC's new chief executive, said:

'Following the successful introduction of the new NHBC claims handling system in March, a number of different initiatives are also underway at NHBC, all with the overall objective of raising standards in new homes and improving the protection for new home buyers and owners.

'I will be carrying out extensive consultation with all stakeholder interests, including consumers, to support these initiatives, and the results will be introduced as soon as possible.'

Areas currently being reviewed include NHBC's insurance cover and inspection service, its powers to discipline bad builders, improved communications with consumers and housebuilders, the role of training for site operatives and the potential benefits of prefabrication of homes as a further way to reduce unacceptable workmanship defects.

Among the important changes to be introduced within the next two weeks are a significant widening of NHBC's insurance cover for policy holders and the introduction of a new customer charter setting out the company's targets in customer service.

Mr Farookhi continued: 'A more wide-ranging review of the Buildmark waranty will be completed by the autumn and I also intend to put in place the opportunities for an on-going review process for NHBC that not only meets our customers' needs but anticipates them.'

The first phase of NHBC's new claims handling system launched in March is already showing results in shorter timescales for the investigation and remediation of valid claims.

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