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SATISFACTION SURVEY GIVES THUMBS UP TO CITIZENSHIP PROCESS

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97.5 per cent of customers were satisfied with the citizenship process and ceremony, a survey by the Home Office an...
97.5 per cent of customers were satisfied with the citizenship process and ceremony, a survey by the Home Office and the Local Authorities Coordinators of Regulatory Services shows.

A total of 500 individuals were approached during November 2005 as part of the survey and a total of 175 responses were received.

The level of satisfaction relating to the delivery of the local authority registration services received consistently high marks with an overall level of satisfaction of 98%. Many respondents commented on the application forms and guidance notes being easy to understand.

LACORS chairman Geoffrey Theobald said:

'These results highlight local authorities' hard work in effectively implementing this new legislation and delivering superb services to their local communities'.

Notes

1. LACORS aims to promote excellence in regulatory services. LACORS is a local government central body which seeks to make a major contribution to the development of high quality, consistent and coordinated local authority regulatory services across the UK.

www.lacors.gov.uk

2. Respondents were questioned on the whole citizenship process which involves: submitting an application form, using guidance notes, using the Home Office website, contacting the helpdesk if necessary, paying a fee and then attending the ceremony.

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