Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

SCRUTINEER - AN INSPECTOR CALLS

  • Comment
Audit Commission Inspection ...
Audit Commission Inspection

Westminster City Council

Westminster City Council arm's-length housing management organisation has won a two-star rating from the Audit Commission's best value inspectors, but has three-star prospects for improvement.

They praised its health and safety regime, comprehensive information for tenants and leaseholders, out-of-hours emergency services and innovative management of provision and repairs.

The authority's housing stock is managed by CityWest Homes, a not-for-profit organisation wholly owned by the council, which was launched in April.

The selling off of council homes under a previous Conservative leadership led to the homes-for-votes scandal and the surcharges of former leader Dame Shirley Porter (Con).

Slough BC

Slough BC's IT services are good and should improve, an Audit Commission inspection has found.

The inspection team gave the service two stars because it had a well-defined

e-government strategy, and was probably within the best 25% of councils in terms of

cost and quality.

Regional director of inspections Jane Wreford said the council was working effectively with a range of partners and contractors.

She said: 'The quality of the service has greatly improved in a short time. But the council needs to do a lot to improve the website to make it more useful and accessible to residents and businesses.'

Bath & North East Somerset Council

Transport services provided by Bath & North East Somerset are fair but unlikely to improve, according to an Audit Commission inspection.

The inspection team gave the service one star because, although user satisfaction was reasonable there were significant problems.

Home-to-school and social services transport was good, but public satisfaction with transport and information services was very low and road conditions were poor.

Efforts were being made to improve travel choices for residents and visitors, said the commission's regional assistant director Bill Sanderson.

Spelthorne BC

Leisure services provided by Spelbourne BC are satisfactory, but have little prospect for improvement, Audit Commission inspectors say.

The council's leisure centres provide a range of activities to customers but satisfaction with the service, and especially the level of cleanliness, was low.

Regional director Jane Wreford said: 'The council has not identified clearly how it will improve customer satisfaction with cleanliness nor has it set targets for this area.'

However, staff at the leisure centres were helpful and the services were effectively promoted.

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.