The Eduserv Executive Briefing Programme recently hosted a roundtable discussion, with Hackney LBC and Sift Digital.
- How councils can become more user-centered and engage with citizens to develop new services
- The importance of developing cooperative relationships across the public sector
- Changing the way councils attract, manage and empower staff
- Building the right skills for digital change
Representatives from ten councils attended, to share their experiences about approaches to managing successful digital change. There was talk about technology, but the conversation quickly acknowledged that transformation will never be truly effective unless there is a fundamental change in mind-set.