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Providing a secure service for Defra

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Eduserv worked with outsourcing specialist South Western on a contract with the Department for Environment, Food and Rural Affairs.

The challenge

When South Western won the contract to provide a new electronic animal and reporting movement service (ARAMS) for Defra, it needed to make two key promises in support of the main service:

to deliver a paper-based bureau for those that didn’t want or were not legally obliged to use the new electronic service

to host the electronic data in a secure UK-based environment.

The ARAMS service has now been up and running since April 1 2014, enabling keepers, markets, abattoirs and collection and assembly centres to report moves electronically for the first time. Thanks to help from Eduserv’s cloud professional services team, the electronic service has met all security standards required by Defra.

The solution

“Part of our agreement with Defra from the outset was that all data would be hosted in the UK,” said Colm Lehane, head of professional services for South Western. “We also knew that we would need a partner with the skills and experience to deliver a secure system. After researching the market, we found that Eduserv matched our needs perfectly.”

The ARAMS application is hosted on Eduserv’s UK-based accredited cloud platform. Eduserv also worked extensively with Defra and South Western’s consultants to ensure accreditation of the application. In addition, Eduserv ensured that both the Defra and South Western call centres had secure access via virtual private network to the application on the cloud.

“It really helped that Eduserv has Pan Government Accreditation. Achieving the accreditations ourselves would have been a long and painful process, but with Eduserv the process has proved to be easy and straightforward,” said Mr Lehane.

“Eduserv also has specific cloud design and consultancy services that helped us get up and running quickly and efficiently.”


ARAMS replaces a process that was previously run by over 90 local authorities in England. The web-based version of the service is designed to enable farmers, markets, abattoirs, shows, and collection and assembly centres to report the movements of sheep, goats and deer electronically if they wish to do so. Anyone who wants to register and use the service can access it via a secure portal. Larger organisations can also arrange to have the systems linked directly to their back office IT. For more information visit


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