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Hancock urges care staff to voice working conditions complaints

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Social care and NHS staff will be able to raise complaints and voice concerns about their working conditions using an online service to be announced by the health and social care secretary today.

Matt Hancock is set to launch the Talk Health and Care digital platform during a visit to Southmead Hospital in Bristol, with the aim of strengthening engagement with frontline staff as part of a consultation on improving the health and care system.

He will say health and care employers do not always value and adequately support staff.

“It’s time we hear from health and care staff about what they really have to say about the jobs that are at the heart of this country,” Mr Hancock will say.

Ian Hudspeth (Con), chair of the Local Government Association’s community wellbeing board, said it is vital social care and NHS staff are supported in their demanding work.

“The social care workforce often feels undervalued, both in general but also in comparison with their NHS colleagues, and we hope this consultation will signal a move from the secretary of state to change that,” he added.

President of the Association of Directors of Adult Social Services Glen Garrod welcomed the consultation.

He added: “Social care staff deserve recognition and reward for the vital work they do helping to meet people’s needs and enhance their quality of life. They need to be supported in their work and this includes listening and acting on their views because winning the hearts and minds of the workforce is vital to help meet the needs of people requiring care.

“We encourage as many people as possible to engage in this consultation to help provide better care for everyone who needs it.”

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