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Social care survey tracks satisfaction levels

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A survey of 150,000 people who get council-funded social care has painted a snapshot of people’s satisfaction with the services they receive.

Among the findings of the NHS Information Centre’s Personal Social Services Adult Social Care Survey is that 25% of respondents felt that they either had too little control or no control over their lives.

Some 62% of respondents said they were at least “very satisfied” with the services they received, 10% said they were either dissatisfied or unsure.

The survey – which received a 41% response rate – found 10% of respondents saying that the way they were treated by care staff sometimes undermined the way they thought and felt about themselves.

By age group, 66% of 25-34 year-olds said they way they were helped or treated made them think and feel better about themselves, compared to 54% of 65-74 year-olds.

Care services minister Paul Burstow (Lib Dem) said the survey’s findings were an “encouraging” image for the quality of council-funded social care, but contained some important messages.

“It’s disappointing  that fewer than a third of respondents felt they had as much control of their daily lives as they would like,” he said.

At a time when the quality of councils’ social-care information and advice is seen as increasingly important, the survey offered useful insight on the connection between ease of finding information and service-user sentiment.

Eighty-four percent of those who found it “very easy” to access information and advice were either extremely satisfied or very satisfied with the services they received.

Conversely just 35% of those who found it “very difficult” to access information and advice had such satisfaction levels.

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