DIGEST: A housing ombudsman position could be created in a bid to help tenants and homeowners resolve disputes with landlords and builders.
The housing sector already has four different complaints bodies but housing and communities secretary Sajid Javid wants to make the process simpler.
A consultation has been launched and a single ombudsman is being considered, along with proposals to make developers join an ombudsman scheme, and naming and shaming poor practice.
Mr Javid said: “For too long, tenants and homeowners have navigated multiple complaints procedures to resolve disputes about everyday household repairs and maintenance.
“Fixing this housing crisis is about more than just building homes, it’s ensuring people have the answers available when something goes wrong.”
The consultation, which runs until 16 April, is open to tenants, landlords, homeowners, and existing ombudsman schemes.