Two representatives of Grenfell United, a representive group for survivors of last year’s tragedy, have told MPs of their ongoing frustration with Kensington & Chelsea RBC’s treatment of residents.
In evidence to the Commons communities and local government committee this morning, Edward Daffarn and Natasha Elcock said survivors were still reporting “indifference and contempt” from council officers, despite promises from chief executive Barry Quirk that the culture would change.
Mr Daffarn acknowledged Mr Quirk’s personal desire to change the council’s management culture but said: “The culture doesn’t appear to have changed within the council. [Mr Quirk’s] respect doesn’t appear to have been reflected further down.
“We’ve told the council that the culture has to change. The council have to speak with residents, residents have to be on board and a part of every change to housing. There is nothing that can or should be done without the liaison of residents.”
In the committee’s second session, Mr Quirk and Elizabeth Campbell (Con), the council’s leader, acknowledged that the people’s trust in the council would take “a generation” to repair.
As it happened: see LGC’s live coverage of the session here
Mr Quirk said the council was working to change managers who did not display enough compassion or empathy towards residents.
“It takes a while to change management. The council is now hiring people on behavioural competencies: compassion is prioritised for senior staff,” Mr Quirk said.