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Connecting health and care in Peterborough and Cambridgeshire

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The better care fund is a key enabler to drive closer working and integration between the health and social care economies to reduce overall system cost, improve patient and service user experience and manage demand.

Serco has supported Peterborough City Council and the Cambridgeshire & Peterborough Clinical Commissioning Group to develop an integrated plan focusing on:

  • The provision of seven-day services, primarily focusing on the discharge process from hospital
  • Joint health and care assessments leading to holistic, person-centred plans
  • The establishment of an accountable professional for each patient or service user that ensures pathway continuity
  • Data sharing between professionals
  • A range of system-wide initiatives to manage demand and focus on community-based prevention

The expectation is that with closer integrated working and a greater emphasis on prevention and early intervention, A&E non-elective admissions will fall. This would deliver significant savings across the system.

The council and CCG have initiated a number of projects as part of the BCF programme, in which Serco has supported through setting up and managing the overall governance, with project management and business analysis expertise.

It was clear staff at both the council and CCG faced considerable time pressures in their daily work, so the Serco project manager and team took on the coordination of work and ensuring deadlines were met for the submission of the 2016-17 plan.

The Serco team was responsible for meeting all submission deadlines. This included compiling a detailed submission plan that articulated the vision of the CCG and council for integrated services and the approach they proposed to take. The task required an analytically driven understanding of how care could be improved by integrating health and social care in the area. All of this was fully supported by detailed action plans and engagement at both a provider and service user level with their input into the submission.

The BCF submission to NHS England was a multi stage process, with four iterations of the plan submitted prior to final submission and approval. All submissions to NHS England were delivered on time, despite challenging deadlines. Following the assurance process the 2016-17 submission was classified as ‘approved’ – meeting all the requirements and compliance with the conditions of the national BCF policy framework. This means that NHS England approved the BCF plan, which is a national requirement in order to enable the legal establishment of the local section 75 pooled budget (BCF funds are managed through a CCG and council pooled budget arrangement).

Serco is continuing to support this work on an ongoing basis, providing the coordination of BCF monitoring, reporting and ongoing planning on behalf of the council. Currently Serco is working with the council and local health partners to coordinate the development of the BCF two year plan for 2017-19 and associated submission to NHS England. The approach being adopted ensures alignment with the local health sustainability and transformation plan and the evolving approach to devolution, whilst maintaining a focus on delivering tangible objectives to support the council’s priorities.

For further information please contact: Heather Darwin m: 07507837251 e: heather.darwin@serco.com

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