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Serco year of achievement: Enterprise

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Serco Enterprise (formerly Peninsula Enterprise) specialises in the design and delivery of contracts that support small businesses to flourish and boost economic development.

We have delivered economic impact through business support for over 20 years. We work in partnership with the public and private sectors to develop solutions and deliver services that inspire change and drive growth.

We have the ideas, experience and knowledge to help SMEs develop, grow, break into overseas markets or increase their exploitation of faster broadband. We have helped social enterprises start, grow and collaborate and we’ve fuelled the rural revolution, combining technology with tradition to secure new generations of success.

Since 2007 we have delivered 38 business support contracts specialising in digital, international, rural and social enterprise. Most recently we have led the delivery of seven UK superfast broadband exploitation and inclusion projects, providing information to more than 85,000 businesses, through more than 780 workshops and providing one-to-one support to over 2,000 businesses. Our market-leading business support achieves in excess of 90% customer satisfaction.

Our ideas for the future are driven by our knowledge and understanding of businesses and communities in the areas we serve. They are aligned with the strategic plans of local enterprise partnerships and local authorities and incorporate innovate use of European funding or private investment. Everything we do is inspired by our commitment to advancing economic development and creating positive social impact.

 

Serco broadband

Serco broadband

Superfast business

Technology is ever-evolving, and each new advance brings with it enormous opportunity. But unless businesses harness these advances and move with the changing times, opportunities can very easily be lost.

With the commercial and Broadband Delivery UK (BDUK) funded rollout of superfast broadband underway, a key challenge is how to engage with businesses to help them make the most of this exciting opportunity and create competitive advantage.

We are leading the way for EU funded business support provision in this area and have created the Superfast Business umbrella brand for projects that it delivers across the country. This comprises the South West of England, Cornwall, Cheshire and Wales. Each contract is tailored to the specific needs of the funding requirement and SME audience in that area.

Superfast Business South West provided business support delivered through a team of expert advisers, workshops and access to an innovative online knowledge hub. Working in close partnership with seven local authorities, we led a consortium to deliver this £12m project (split by £6m ERDF and £6m match funding).

This service had a huge positive impact on SMEs across the South West, providing information to more than 31,000 businesses, supporting nearly 1,800 at events and delivering one-to-one advisory support to more than 1,200. Although the full benefits are yet to be received the programme has already supported the creation of 171 jobs and generated a gross value added uplift of £19.2m with a further £20m forecast.

At Superfast Business South West:

  • 92% of businesses said they would probably or definitely recommend the service to others
  • 72% of businesses expect to secure increased sales
  • 69% believe turnover will grow
  • 62% are forecasting improved business performance
  • 60% think customer satisfaction will increase
  • 59% expect to achieve increased efficiency

Connecting Cheshire Superfast Business, an ERDF funded service, helped eligible growth businesses in Cheshire and Warrington to maximise the opportunities of Superfast Broadband and associated technologies. Similar to the South West service support was delivered through a team of expert advisers and specialists, workshops and access to online tools and resources.

The service has had a significant positive impact to SMEs in Cheshire and Warrington; engaging more than 1,200 businesses, supporting more than 880 at events, delivering one-to-one advisory support to more than 900 and generating more than 800 website reports. Eighty-seven percent of businesses confirmed that they had taken direct action as a result of the support delivered and 83% are forecasting improved performance.

Between October 2014 and April 2015 we worked with the Welsh Government to launch the Superfast Business Wales Pathfinder in four local authority areas. This service has had a very positive impact for SMEs in the four local authority areas, providing information to more than 25,400 businesses, supporting more than 200 at events and delivering one-to-one advisory support to more than 80.

The success of the pathfinder service can be demonstrated by our recent win of the main superfast broadband exploitation and inclusion project in Wales.

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