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Serco's year of achievement

Faye Shaw
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Over the last year Serco’s employment, skills and enterprise businesses has made great strides towards helping people in communities get into work and assisting businesses to grow.

Our latest impact report highlights some of our work during the last year, and over the coming weeks we will be publishing excerpts from the report to showcase our values of trust, care, innovation and pride.

These case studies tell the incredible stories of some of the people we have supported; people who have experienced many of life’s struggles and whose lives have been transformed through positive advice, training and support from Serco and our partners.

In April 2016, Serco’s employment, skills and enterprise business was born, following the amalgamation of Serco’s welfare services, vocational services and education, and Peninsula Enterprise, to form one business unit.

Sitting under citizen services within our UK and Europe local and regional government division, we enable individuals to improve their life chances and social and financial circumstances by training, upskilling, supporting with apprenticeships, and helping them into lasting employment; and we support small businesses to flourish and boost economic development.

Our achievements in the past year

  • Together with our providers we supported people experiencing long-term unemployment into more than 5,000 jobs (year five of the work programme).
  • We led the development of the first degree-level apprenticeships in management and we currently support more than 1,200 apprentices.
  • We offered one-to-one advice to more than 1,000 businesses
  • We engaged with more than 700 people through the English language requirement programme, helping them improve their communication skills
  • We retained the highest possible Merlin rating from the Department for Work & Pensions of ‘excellent’; we consider this assessment, of our supply chain management, as strong endorsement of our values-led approach.

We will publish further insights and case studies of our year of achievement on the service delivery channel here on LGCplus; we hope you find it illuminating.

Faye Shaw, managing director - citizen services, Serco

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